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FAQ

You Ask, We Answer

  • 1. What materials are used to make Vaa Africa Baskets?
    Our baskets are handcrafted using natural materials such as sisal, raffia, banana leaves, and various grasses native to Africa. These materials are eco-friendly and sustainably sourced.
  • 10. Do you offer wholesale orders?
    Yes, we do! If you’re interested in wholesale orders, please get in touch with us directly for pricing, minimum order quantities, and other details.
  • 8. How do I place an order?
    Orders can be placed through our website or by contacting us via email or phone. Simply browse our collections, select your favorite bag, and proceed to checkout.
  • 2. Where are the baskets made?
    All Vaa Africa baskets are made by skilled artisans from rural communities across East Africa, primarily in Eastern Region of Kenya. Each basket reflects the unique weaving traditions of its region.
  • 4. Are our bags eco-friendly?
    Yes! Our baskets are made from sustainable, natural materials, and the weaving process is entirely handmade, producing minimal environmental impact.
  • 12. Can I track my order?
    Yes, once your order has shipped, you will receive a tracking number to monitor your package until it arrives.
  • 5. Can I use the baskets for storage or carrying items?
    Absolutely! Our baskets are durable and versatile. They can be used for storage, home decor, shopping, picnics, or as gifts.
  • 3. How do I care for my bag/basket?
    To care for your basket/bag: Keep it away from moisture, as it can weaken the fibers. Wipe gently with a dry or slightly damp cloth to clean. Store in a cool, dry place to prevent discoloration or damage.
  • 6. How long does shipping take?
    Shipping times vary depending on your location: USA and Europe: Typically, 7-14 business days. Other international destinations: 10-20 business days. We provide tracking for all orders.
  • 9. What payment methods do you accept?
    We accept major credit cards (Visa, MasterCard), PayPal, and mobile payments such as M-Pesa for local orders.
  • 11. What impact does purchasing a basket have on the artisans?
    By purchasing a basket, you’re supporting local African artisans, providing them with fair wages and sustainable employment. Your purchase helps empower women and preserve traditional crafts in rural communities.
  • 7. Can I customize a bag?
    Yes, we offer customization options. You can choose specific colors, sizes, or designs. Please contact us directly to discuss your custom order.
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